Privacy Policy

1. Introduction
This Privacy Policy explains how Altura Pro Limited (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you interact with us. This includes when you visit our website, engage with our services, or communicate with us in any way.
We are committed to handling your personal data responsibly, transparently, and in full compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By accessing our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Altura Pro Limited is a global employment intermediary and Employer of Record, providing workforce management, payroll, compliance, and HR solutions across international markets.
We act as the Data Controller for the personal data collected through our website and related interactions.
Company Details:

• Company Name: Altura Pro Limited

• Registered Address: 40-42 Stanley Road, Oxford, England, OX4 1QZ

• Company Number: 03134723

• Email: alturapro.team@outlook.com

• Telephone: 07670 36947

3. The Personal Data We Collect
We collect personal data in different ways depending on how you interact with us.
3.1 Information You Provide Directly
You may provide personal information when you contact us, complete forms, or engage with our services. This may include:

• Full name

• Email address

• Telephone number

• Job title and organisation

• Details of your enquiry or request

• Information shared during consultations, demos, or meetings

• Any additional information you choose to provide

3.2 Information Collected Automatically
When you use our website, certain information is collected automatically to help us understand how it is used and how we can improve it. This may include:

• IP address

• Browser type and version

• Device information and identifiers

• Pages visited and navigation behaviour

• Time spent on pages

• Referral sources (how you arrived at our site)

• Cookie data and tracking technologies

3.3 Information from Third Parties
We may receive personal data from trusted third-party sources, such as:

• Recruitment or business partners

• Marketing providers

• Social media platforms

• Publicly available sources (e.g. LinkedIn or company websites)

4. How We Use Your Personal Data
We only use your personal data where we have a lawful basis to do so. The ways in which we use your data include:
4.1 Responding to Enquiries

• Managing and responding to messages or requests

• Providing information about our services

• Arranging calls, consultations, or demonstrations

4.2 Delivering Our Services
Where you become a client, we may use your information to:

• Set up and manage your account

• Provide ongoing support and communication

• Deliver contracted services

• Maintain business records

4.3 Improving Our Website and Services

• Monitoring website performance and functionality

• Analysing user behaviour and trends

• Enhancing user experience and content

4.4 Marketing Communications
Where you have given consent, we may:

• Send newsletters or updates

• Share insights, resources, and service information

• Invite you to events, webinars, or relevant opportunities

You may unsubscribe from marketing communications at any time.
4.5 Legal and Regulatory Compliance

• Complying with legal obligations

• Maintaining financial and regulatory records

• Preventing fraud, misuse, or security risks

5. Legal Bases for Processing
In accordance with the UK GDPR, we rely on the following lawful bases:

• Consent – where you have explicitly agreed (e.g. marketing communications)

• Contract – where processing is necessary to fulfil an agreement with you

• Legitimate Interests – for business operations such as improving our services or responding to enquiries

• Legal Obligation – where we are required to process data by law

6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience and better understand how our website is used.
These may include:

• Analytics tools (such as Google Analytics)

• Functional cookies to enable core website features

• Security-related cookies

• Marketing or retargeting cookies (where applicable)

You can control or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.
7. Sharing Your Personal Data
We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our business effectively.
These may include:

• IT service providers (e.g. hosting, support, analytics)

• Professional advisers (e.g. legal, financial, compliance consultants)

• Marketing platforms (e.g. CRM systems and email providers)

• Regulatory or governmental authorities where required

All third parties are required to handle your data securely and only in accordance with our instructions.
8. International Data Transfers
As an international organisation, we may transfer your personal data outside the UK or European Economic Area (EEA).
Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations

• Standard Contractual Clauses (SCCs)

• Additional technical and organisational protections

We take all reasonable steps to ensure your data remains secure regardless of where it is processed.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory obligations.
Typical retention periods include:

• Enquiry data: 12–24 months

• Client data: Typically 6 years or longer where required by law

• Marketing data: Until you withdraw consent or unsubscribe

When data is no longer required, it is securely deleted or anonymised.
10. Your Rights
Under data protection law, you have the following rights:

• Right of access – to request a copy of your data

• Right to rectification – to correct inaccurate or incomplete data

• Right to erasure – to request deletion where applicable

• Right to restrict processing

• Right to data portability

• Right to object to processing (including direct marketing)

• Right to withdraw consent at any time

To exercise your rights, please contact us at:
alturapro.team@outlook.com
We aim to respond within one month of receiving your request.
11. Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures, including:

• Data encryption

• Secure servers and firewalls

• Access controls and authentication systems

• Continuous monitoring and testing

• Staff training on data protection

• Third-party risk assessments

While no system is completely secure, we take all reasonable steps to protect your information.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies before submitting any personal data.
13. Children’s Data
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take steps to delete it promptly.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be published on this page, along with a revised “Last updated” date.
15. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact:
Data Protection Officer / Data Protection Team

• Email: alturapro.team@outlook.com

• Telephone: 07670 36947

• Address: 40-42 Stanley Road, Oxford, England, OX4 1QZ

We are committed to resolving any concerns you may have in a timely and transparent manner.